District Office Constituent Outreach Coordinator Job Description

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District Office Constituent Outreach Coordinator

Office of Representative Terra Costa Howard

Job Type
: Full-Time Payroll/Contractual

Reports to: Chief of Staff

Location: Lombard, IL

Date: 12/15/2022

Summary: The Constituent Outreach Coordinator assists the Representative with communications tasks and constituent outreachand services. This person must have the ability to thrive in a professional, fast-paced work environment, manage a heavy and diverse workload, and display resourcefulness in perceiving and responding to constituent concerns.

The essential functions of this position include:

Assisting the Representative with constituent service and outreach
Serving as a liaison between constituents and state agencies, such as Illinois State Police and Illinois Department of Employment Security, to resolve problems relating to state services including FOID and unemployment
Communicating with other State Legislators, House staff, lobbyists, and members of the public
Creating, updating, and managing social media content on Facebook and Twitter
Planning successful public events to inform and engage residents of the 42nd District
Producing constituent correspondence, including birthday, congratulations, and condolence letters
Explaining legislation to constituents
Joining the Representative at public events and provide on-site support (such as taking photos and collecting contact information)


Work Environment:

Work is performed in the district office for the 42nd House District in Lombard and other locations as needed
Typical work hours are 9 a.m. to 5 p.m.  Hours are subject to change. Occasional weekends may be required
Travel may be required



High school diploma or equivalent required, some college preferred.
Strong writing skills
Ability to communicate professionally and accurately and maintain a professional demeanor in stressful situations
Experience managing and prioritizing multiple tasks, both independently and as part of a team
Computer proficiency; ability to work with data preferred
A demonstrated interest in state government, politics and policy, current affairs, public service, or non-profit work



Competitive salary based on experience
Health, dental, vision, prescription, behavioral health, and life insurance; for details, visit https://www2.illinois.gov/cms/benefits/StateEmployee/Pages/StateInsuranceProgram.aspx
Participation in State EmployeesRetirement System pension plan
Optional participation in health savings account and deferred compensation programs
Vacation, sick, and personal time



Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time. This description reflects managements assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.


The Office of Representative Terra Costa Howard is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, military discharge, national origin, ancestry, ethnicity, disability, sexual orientation, marital status, pregnancy, or any other characteristic protected by federal or state laws.