District Office Constituent Outreach Coordinator Job Description

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District Office Constituent Outreach Coordinator

Office of Representative Terra Costa Howard


Job Type: Full-Time Payroll/Contractual

Reports to: Chief of Staff

Location: Lombard, IL

Date: 12/15/2022

Summary: The Constituent Outreach Coordinator assists the Representative with communications tasks and constituent outreachand services. This person must have the ability to thrive in a professional, fast-paced work environment, manage a heavy and diverse workload, and display resourcefulness in perceiving and responding to constituent concerns.

The essential functions of this position include:

● Assisting the Representative with constituent service and outreach
● Serving as a liaison between constituents and state agencies, such as Illinois State Police and Illinois Department of Employment Security, to resolve problems relating to state services including FOID and unemployment
● Communicating with other State Legislators, House staff, lobbyists, and members of the public
● Creating, updating, and managing social media content on Facebook and Twitter
● Planning successful public events to inform and engage residents of the 42nd District
● Producing constituent correspondence, including birthday, congratulations, and condolence letters
● Explaining legislation to constituents
● Joining the Representative at public events and provide on-site support (such as taking photos and collecting contact information)

 


Work Environment:

● Work is performed in the district office for the 42nd House District in Lombard and other locations as needed
● Typical work hours are 9 a.m. to 5 p.m.  Hours are subject to change. Occasional weekends may be required
● Travel may be required

 

Qualifications:

● High school diploma or equivalent required, some college preferred.
● Strong writing skills
● Ability to communicate professionally and accurately and maintain a professional demeanor in stressful situations
● Experience managing and prioritizing multiple tasks, both independently and as part of a team
● Computer proficiency; ability to work with data preferred
● A demonstrated interest in state government, politics and policy, current affairs, public service, or non-profit work

 

Compensation:

● Competitive salary based on experience
● Health, dental, vision, prescription, behavioral health, and life insurance; for details, visit https://www2.illinois.gov/cms/benefits/StateEmployee/Pages/StateInsuranceProgram.aspx
● Participation in State Employees’ Retirement System pension plan
● Optional participation in health savings account and deferred compensation programs
● Vacation, sick, and personal time

 

 

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

 

The Office of Representative Terra Costa Howard is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, age, military discharge, national origin, ancestry, ethnicity, disability, sexual orientation, marital status, pregnancy, or any other characteristic protected by federal or state laws.

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